Refund Policy

IB Player Pro is a media player only. We do not sell, provide or include any playlists, channels or content. You are solely responsible for the playlists you add and must have the legal right to watch them.

All sales are final

Every new account gets a free 1-day trial with every feature unlocked, so you can fully test IB Player Pro with your own playlist before you pay. Because of this, we do not offer refunds once a plan has been purchased — including for a change of mind, not using the app, or buying by mistake when the trial was available.

Try before you buy

Please use the free trial to check that IB Player Pro works with your playlist and your device: Live TV, Movies, Series, the TV guide and catch-up. If you have a question during the trial, contact support and we will help.

Problems with channels, movies or series

IB Player Pro is a media player only. All channels, movies and series come from your own playlist provider, not from us. Buffering, channels that do not load, missing or wrong content, an expired provider subscription, login errors from the provider (for example 511, 513 or 884) and streams blocked by the provider are caused by your provider, not by the app. Please contact your playlist provider about these problems. They are not a reason for a refund.

Your 14-day cancellation right

Plans give you immediate access to digital services. Before paying on this website you ask us to start your plan straight away and confirm that you lose your 14-day right to cancel once access begins, as allowed by the UK Consumer Contracts Regulations.

12 Months plan

You can turn off auto-renewal at any time in My account › Billing (website purchases) or in your Apple ID settings (App Store purchases). Your plan stays active until the end of the period you paid for. We do not give partial refunds for the time left in the current period.

Crypto payments

Crypto payments cannot be reversed once they are confirmed on the blockchain. A 12 Months plan paid with crypto is a single payment and does not renew automatically. If you send less than the full amount, contact support with your payment ID.

App Store purchases

Purchases made in the iPhone app are processed by Apple. Apple handles any refund request under its own policy at reportaproblem.apple.com — we cannot issue or cancel App Store refunds.

If the app itself is faulty

If a fault in IB Player Pro itself — not your playlist or provider — stops it from working and we cannot fix it within a reasonable time, contact support@ibplayerpro.pro with details. This policy does not affect your statutory rights under consumer law.

Payment disputes

Please contact us before opening a dispute or chargeback with PayPal or your bank. We may share evidence of your trial, your sign-ins and your acceptance of this policy with the payment provider, and paid features may be paused while a dispute is open.

Contact

ZonePay Ltd · support@ibplayerpro.pro

Last updated: October 2026 · Questions? Contact support