How can we help?

We usually reply within 24 hours. Email: support@ibplayerpro.pro

Please note: we can't help with playlists or content — IB Player Pro does not sell or provide any.

Quick answers

How do I add my playlist?

Sign in on this website and open My account → Playlists, or add it in the app. Paste your M3U link, enter your Xtream Codes server, username and password, or upload an .m3u file. It appears on every device you sign in to.

Channels do not load or keep buffering — what can I do?

Streams come from your own playlist provider. Check that your provider subscription is active, try another channel, and restart your router. Our blog has step-by-step guides for buffering, the TV guide (EPG) and Xtream Codes login errors.

How do I connect my TV?

Install IB Player Pro on your Fire TV, Android TV or Google TV with the free Downloader app (see the TV install guide), then link the TV in My account → TVs & Devices with the MAC address and key shown on screen.

Can I get help with payments or my plan?

Yes — include the email address of your account and, for a payment question, the PayPal, crypto or bank reference. We reply by email, usually within 24 hours.